Refund and Returns Policy

At LaiEnterprises, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to request a return.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (receipt or order number) is required.

Non-Returnable Items

• Used or damaged items not due to our error

• Gift cards or promotional items

• Custom or personalized products

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or contact your card provider.

• If it’s still missing, please contact us at [your email address] for assistance.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your email] with your order number and details.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method or purchasing shipping insurance.

Contact Us

If you have any questions about our refund and returns policy, please reach out:

📧 Email: info@laienterprises.com